Do I have to take my car to the shop with the cheapest estimate?
Answer: No. Passport Collision Center will work with your insurance company. Make sure you work with a collision center that does quality work, not just the least expensive option.
Where do I get a claim number?
Answer: Your insurance company will issue you a claim number at the time you report your accident. Make sure you bring it in with you when you come in to begin the repair process, and our collision team will assist you with the rest.
How do I know if my car is determined to be a total loss?
Answer: Sometimes it is not economical to repair the vehicle. Your Insurance company will notify you if they decide to Total the vehicle.
How long will the repairs to my vehicle take?
Answer: This depends on the amount of work needed on your vehicle. You will be given an estimate of the time it will take to complete the repairs to your vehicle when the estimate is completed. You can check with your advisor for the specifics once your vehicle is being worked on.
Should I drive my car after an accident?
Answer: This really depends on damage to your vehicle. If you have any lights out, your car doesn't feel "quite right", parts are rubbing on tires, or your car is unsafe to drive, give us a call and we can arrange towing.
How can I get a rental?
Answer: We have current model year Toyota and Nissan rentals. We also have direct billing for most major Insurance Companies.
Is there a warranty on the repairs to my vehicle?
Answer: Yes; Passport Collision Center provides a limited lifetime guarantee on all repairs for as long as you own the vehicle.
Do I have to pay a deductible?
Answer: The amount of deductible that you will be responsible for is determined by your insurance policy. Please check your insurance policy or call your insurance company.
What forms of payments do you accept?
Answer: Passport Collision Center accepts cash and major credit cards. We are unable to accept customer checks or cashiers checks.
Why does OEM certification matter?
Answer: OEM certification ensures your vehicle is repaired by technicians trained specifically for your make and model, using the exact parts and repair methods approved by the manufacturer. Certified shops undergo regular audits to maintain this designation, proving their commitment to quality and compliance. By choosing an OEM-certified repair facility, you protect your vehicle’s safety, performance, and long-term value while gaining confidence that your repairs meet the highest standards. Learn more here.